Shipping and Delivery
We deliver quickly and reliably so that you receive your order as soon as possible. Here you can find all information about delivery times and shipping processes.
Delivery times vary depending on location. Delivery times within Switzerland are usually 2-3 working days.
Shipping costs are calculated depending on the order value and the delivery address. Orders over 79 CHF are free of shipping costs.
Yes, you will receive a tracking number via email after shipping, which you can use to track the status of your delivery.
Return & Exchange
If you want to return or exchange an item, we make it easy for you. Find out everything about the return process and refunds here.
You have 14 days from receipt of the goods to return your order to us. Make sure that the items are unused and in perfect condition. All original labels must still be attached to the items. Please do not remove any labels, otherwise we will have to refuse the return. Unfortunately, we cannot accept worn or dirty clothing for hygiene reasons.
The return process is simple: follow the instructions in our returns portal to complete the return.
Refunds will be made to the original method of payment. Please note that depending on the payment method, up to 4% of the order value may be deducted due to fees. If you paid with a gift card, the refund will be made to this card first.
The refund may take up to 7 business days to appear in your account.
Incomplete, worn or washed items cannot be returned and will not be refunded.
Contact Us
Do you have any more questions?
If you cannot find a suitable answer in our FAQ , you can contact us at any time. Simply fill out the form - we will be happy to help you!