Returns

Returns at Fiora Bloom

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Return conditions

14-day deadline: Register your return no later than 14 days after receipt.

Tried on, unused: Items must not be worn, washed, or damaged ; all original tags must be intact.

Exception: Worn, washed or damaged goods as well as underwear will not be taken back for hygiene reasons.

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How the return works

1. Register return
   Fill out the form or email returns@fiorabloom.com (including your order number and item).

2. Label & Instructions
   You will receive an addressed return label via email to print out.

3. Shipping costs
   Returns are not free . A flat fee of CHF 8.50 or more is due upon shipment or deducted from the refund amount. For some payment methods, an additional transaction fee of up to 4% applies.

4. Drop off package
   Place the item in its original packaging (use adhesive strips), attach the label, hand it in to the Post Office/MyPost24 or post office, and keep the delivery receipt.

5. refund
   After receipt and inspection of the goods, you will receive a refund of the purchase price less fees to your original payment method within up to 7 working days .

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country	Shipping service	Warehouse processing time	Shipping costs*
Switzerland	Post / MyPost24	2 – 6 working days	from 8.50 CHF
Liechtenstein	post	2 – 6 working days	from 8.50 CHF

The final costs may vary slightly depending on the package size and tariff; you will find them in our returns email.

Important: We cannot accept unregistered or postage-paid shipments.

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Received damaged or incorrect items?
Please write to returns@fiorabloom.com immediately – we will take care of it.

💌 Questions? Feel free to contact us at returns@fiorabloom.com – we're happy to help!